Brief discussion on Unique National Collections

Unique National Collections

Unique National Collections is a collection agency which specializes in collecting library fees.  At present, Unique National Collections has a client base of hundreds of US libraries. The agency helps their client libraries in recovering the library charges and the overdue fines. Unique National Collections claims that it offers flexible and effective recovery services at the most competitive prices and their collection services meet the highest ethical and professional standards.

Important Facts

• Unique National Collections came into existence in the year 1994. The company was founded by Charlie Gary and Lyle Stucki.
• Unique National Collections is popularly known as Unique Management Services.
• The agency has strategic partnerships with the library automation vendors like Polaris, SirsiDynix, TLC, Infor, VTLS and Innovative Interfaces.
• United National Collections provides overdue material and fine recovery services to not only US libraries but also to the libraries of Canada, Australia and United Kingdom.

How does Unique National Collections work?

• As Unique National Collections receives any customer’s account from their client library, it immediately sends a letter to the customer.
• Then the agency waits for 3 weeks. If the customer does not respond within that time period, then it again sends a letter for the second time.
• If the customer responds and returns overdue material, but makes a partial payment, then Unique National Collections sends a letter to the customer requesting him for making the full payment.
• If even after 2 weeks of sending the second letter, the customer does not pay the amount that he owes to the library, then Unique National Collections calls him directly and requests him to contact the library.
• If the customers do not respond or do not pay in full then the agency makes more calls. The customers are told that if they do not contact the library and resolve the account then their credit will be reported to all the three major credit bureaus, Experian, TransUnion and Equifax.